FAQ
💎 Product & Materials
What materials are used in Luxia Jewellery pieces?
Our collections feature high-quality materials, including solid gold, gold vermeil, and GRA-certified moissanite gemstones. Each piece is handcrafted to ensure durability and brilliance.
Are your gemstones certified?
Yes, all our moissanite stones are GRA-certified, ensuring authenticity and exceptional quality.
Will my jewelry pass a diamond tester?
Absolutely. Our moissanite gemstones are known for their diamond-like properties and will pass standard diamond testing.
📦 Orders & Shipping
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How long does processing and shipping take?
Orders are typically processed within 7-10 business days. Delivery times are as follows:
Will I receive a tracking number?
Yes, once your order is shipped, a tracking number will be emailed to you for real-time updates.
🔄 Returns & Exchanges
What is your return policy?
All sales are considered final. We do not accept returns or exchanges unless the item is defective or damaged upon arrival.
What should I do if my item arrives damaged?
Please contact us within 24 hours of receiving your order at info@luxiajewellery.com with your order number and photos of the damaged item. We'll assist you promptly.
🛠️ Jewelry Care
How should I care for my Luxia Jewellery?
To maintain the shine and longevity of your pieces:
Avoid contact with water, perfumes, and lotions.
Store in a dry place, preferably in the original packaging.
Clean gently with a soft, lint-free cloth
Is your jewellery hypoallergenic?
Yes, our pieces are crafted with materials suitable for sensitive skin. However, if you have specific allergies, please consult with us before making a purchase.
📞 Contact & Support
How can I reach Luxia Jewellery for further assistance?
You can contact us via:
Email: info@luxiajewellery.com
Contact Form: luxiajewellery.com/pages/contact
What are your customer service hours?
Our team is available Monday to Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours.